Incidents reported on status page for Ascend https://status.useascend.com/ https://d1lppblt9t2x15.cloudfront.net/logos/71b44ace29aaa564554542451ddd2e18.svg https://status.useascend.com/ en https://status.useascend.com/incident/921244 Thu, 11 Jun 2026 21:27:00 -0000 https://status.useascend.com/incident/921244#14c8ba69e1dd8d74b99e265750aa3b86efe51b5d58f2a56544164cc9b131633a Our systems have fully recovered and should now be functioning normally. Thank you again for your patience. https://status.useascend.com/incident/921244 Thu, 11 Jun 2026 20:49:00 -0000 https://status.useascend.com/incident/921244#3a8f4cf5324b9e1ecd0d10c18efff60d1ebbe1ec774fa0b721d24428c4955442 Our instances are recovering from the incident. We are currently processing a backlog of requests, and you may continue to experience stale data from searches within the dashboard until this is complete. Thank you for your patience! https://status.useascend.com/incident/921244 Thu, 11 Jun 2026 20:25:00 -0000 https://status.useascend.com/incident/921244#b5b420c5e5b99758f449c4792b9791f78ac676bd341776b65b861d9ba9f02917 We're currently experiencing an outage with our search provider affecting searching on our platform. We are currently investigating the issue. https://status.useascend.com/incident/809785 Thu, 22 Jan 2026 17:27:00 -0000 https://status.useascend.com/incident/809785#1c1615aab547f96fd5c67b7bc07206f0702c231759e8cad597440657d74fda85 All services have been restored and are operating normally. https://status.useascend.com/incident/769496 Tue, 18 Nov 2025 17:25:00 -0000 https://status.useascend.com/incident/769496#612045d0a75ab1ff44312188fb52614955de7f41fae57d2be0a284b3844a9d32 Our DNS provider, Cloudflare, experienced an outage around 3:48AM PST lasting 3 hours until 6:34AM PST. This was causing all of our services to be either unresponsive or intermittent. As of now, our services are operational and we are closely monitoring the situation and investigating the impact during this downtime. https://status.useascend.com/incident/738880 Mon, 06 Oct 2025 16:15:00 -0000 https://status.useascend.com/incident/738880#60d30c302cff49b6180646c46488697608d5801c432cd2b23fd26353ebe17aa0 Outage with 3rd party financing partner caused downtime on availability of premium finance option on newly quoted programs and unavailability of finance estimate API from 5:00 AM PST - 9:15 AM PST. Re-quoting on affected programs was completed by 10:15 AM PST. Additional remediation put in place includes fallback finance quoting for programs in production. We apologize for the inconvenience caused to you, your team, and your insureds and will look at further measures we can put in place to avoid future issues. https://status.useascend.com/incident/702416 Thu, 07 Aug 2025 21:18:00 -0000 https://status.useascend.com/incident/702416#6eb9bbbb099a5ce557d3cf2e23e93b203ffe24556a930ac6f036cf698c5d9039 At approximately, 9:35 am PDT, a change was deployed that affected the ability to add quotes to an existing program. This change affected all Dashboard users. As of 2:08 pm PDT, a fix has been deployed. We apologize for any disruptions this may have caused and will be actively working on adding guardrails to avoid such issues.