Incidents reported on status page for Ascend https://status.useascend.com/ https://d1lppblt9t2x15.cloudfront.net/logos/71b44ace29aaa564554542451ddd2e18.svg https://status.useascend.com/ en https://status.useascend.com/ Fri, 10 Jul 2026 13:10:44 +0000 https://status.useascend.com/#771a53a03bea2d3e46c0ffe71092ca19fb3602c44a599986207700e200510d9a Checkout recovered https://status.useascend.com/ Fri, 10 Jul 2026 12:41:40 +0000 https://status.useascend.com/#771a53a03bea2d3e46c0ffe71092ca19fb3602c44a599986207700e200510d9a Checkout went down https://status.useascend.com/ Fri, 10 Jul 2026 11:36:45 +0000 https://status.useascend.com/#d0d63c15a39c36f4ffbb85f1098974bbbfbe1e7513d4f4ed8762156928431c35 Checkout recovered https://status.useascend.com/ Fri, 10 Jul 2026 11:25:37 +0000 https://status.useascend.com/#d0d63c15a39c36f4ffbb85f1098974bbbfbe1e7513d4f4ed8762156928431c35 Checkout went down https://status.useascend.com/ Fri, 10 Jul 2026 04:32:42 +0000 https://status.useascend.com/#b810f6457c25d6389d6451cf0a9f34bb93e8ec17c3e571e9ce43e7a061f35bdb Checkout recovered https://status.useascend.com/ Fri, 10 Jul 2026 04:22:40 +0000 https://status.useascend.com/#b810f6457c25d6389d6451cf0a9f34bb93e8ec17c3e571e9ce43e7a061f35bdb Checkout went down https://status.useascend.com/ Wed, 08 Jul 2026 10:27:41 +0000 https://status.useascend.com/#36f009deb89c322df70b19aee407555287daa5ff9d81305fadbe2cb6e4136db7 Checkout recovered https://status.useascend.com/ Wed, 08 Jul 2026 09:36:41 +0000 https://status.useascend.com/#36f009deb89c322df70b19aee407555287daa5ff9d81305fadbe2cb6e4136db7 Checkout went down https://status.useascend.com/incident/921244 Thu, 11 Jun 2026 21:27:00 -0000 https://status.useascend.com/incident/921244#14c8ba69e1dd8d74b99e265750aa3b86efe51b5d58f2a56544164cc9b131633a Our systems have fully recovered and should now be functioning normally. Thank you again for your patience. https://status.useascend.com/incident/921244 Thu, 11 Jun 2026 20:49:00 -0000 https://status.useascend.com/incident/921244#3a8f4cf5324b9e1ecd0d10c18efff60d1ebbe1ec774fa0b721d24428c4955442 Our instances are recovering from the incident. We are currently processing a backlog of requests, and you may continue to experience stale data from searches within the dashboard until this is complete. Thank you for your patience! https://status.useascend.com/incident/921244 Thu, 11 Jun 2026 20:25:00 -0000 https://status.useascend.com/incident/921244#b5b420c5e5b99758f449c4792b9791f78ac676bd341776b65b861d9ba9f02917 We're currently experiencing an outage with our search provider affecting searching on our platform. We are currently investigating the issue. https://status.useascend.com/ Fri, 29 May 2026 11:51:37 +0000 https://status.useascend.com/#34205869c889f1f805211c78d8bca56ed7e889b703f0fade8d4c6cfd8bf3c938 Checkout recovered https://status.useascend.com/ Fri, 29 May 2026 11:39:38 +0000 https://status.useascend.com/#34205869c889f1f805211c78d8bca56ed7e889b703f0fade8d4c6cfd8bf3c938 Checkout went down https://status.useascend.com/ Fri, 08 May 2026 20:59:59 +0000 https://status.useascend.com/#388319a05679dab3276f812c88d0c425467b95f27345550981b14b04758b536a Checkout recovered https://status.useascend.com/ Fri, 08 May 2026 18:15:06 +0000 https://status.useascend.com/#388319a05679dab3276f812c88d0c425467b95f27345550981b14b04758b536a Checkout went down https://status.useascend.com/ Thu, 07 May 2026 02:22:48 +0000 https://status.useascend.com/#9b8411a98c980d37431a352ffbb5f06307972689f2661728f5df3453a17a230f Checkout recovered https://status.useascend.com/ Thu, 07 May 2026 02:01:06 +0000 https://status.useascend.com/#9b8411a98c980d37431a352ffbb5f06307972689f2661728f5df3453a17a230f Checkout went down https://status.useascend.com/ Thu, 07 May 2026 01:43:43 +0000 https://status.useascend.com/#c02542528a1795e7eb9be848de7e9daa26ed8be38ecde88d5370bc371e91a2e5 Checkout recovered https://status.useascend.com/ Thu, 07 May 2026 01:00:46 +0000 https://status.useascend.com/#4844d3101f69b0e0bff03201f36c1b053600a6a7fd16ed2b22f3a5ff656bb742 API recovered https://status.useascend.com/ Thu, 07 May 2026 00:20:09 +0000 https://status.useascend.com/#4844d3101f69b0e0bff03201f36c1b053600a6a7fd16ed2b22f3a5ff656bb742 API went down https://status.useascend.com/ Wed, 06 May 2026 23:46:44 +0000 https://status.useascend.com/#c02542528a1795e7eb9be848de7e9daa26ed8be38ecde88d5370bc371e91a2e5 Checkout went down https://status.useascend.com/ Wed, 06 May 2026 20:06:05 +0000 https://status.useascend.com/#6520dc4df2413554cf8a558c593192145140d80c227a7e5ee3ef243a95eb685d Checkout recovered https://status.useascend.com/ Wed, 06 May 2026 19:52:59 +0000 https://status.useascend.com/#6520dc4df2413554cf8a558c593192145140d80c227a7e5ee3ef243a95eb685d Checkout went down https://status.useascend.com/incident/809785 Thu, 22 Jan 2026 17:27:00 -0000 https://status.useascend.com/incident/809785#1c1615aab547f96fd5c67b7bc07206f0702c231759e8cad597440657d74fda85 All services have been restored and are operating normally. https://status.useascend.com/incident/769496 Tue, 18 Nov 2025 17:25:00 -0000 https://status.useascend.com/incident/769496#612045d0a75ab1ff44312188fb52614955de7f41fae57d2be0a284b3844a9d32 Our DNS provider, Cloudflare, experienced an outage around 3:48AM PST lasting 3 hours until 6:34AM PST. This was causing all of our services to be either unresponsive or intermittent. As of now, our services are operational and we are closely monitoring the situation and investigating the impact during this downtime. https://status.useascend.com/incident/738880 Mon, 06 Oct 2025 16:15:00 -0000 https://status.useascend.com/incident/738880#60d30c302cff49b6180646c46488697608d5801c432cd2b23fd26353ebe17aa0 Outage with 3rd party financing partner caused downtime on availability of premium finance option on newly quoted programs and unavailability of finance estimate API from 5:00 AM PST - 9:15 AM PST. Re-quoting on affected programs was completed by 10:15 AM PST. Additional remediation put in place includes fallback finance quoting for programs in production. We apologize for the inconvenience caused to you, your team, and your insureds and will look at further measures we can put in place to avoid future issues. https://status.useascend.com/incident/702416 Thu, 07 Aug 2025 21:18:00 -0000 https://status.useascend.com/incident/702416#6eb9bbbb099a5ce557d3cf2e23e93b203ffe24556a930ac6f036cf698c5d9039 At approximately, 9:35 am PDT, a change was deployed that affected the ability to add quotes to an existing program. This change affected all Dashboard users. As of 2:08 pm PDT, a fix has been deployed. We apologize for any disruptions this may have caused and will be actively working on adding guardrails to avoid such issues.